πŸ›‘οΈ Player Protection

Play Smart,
Play Responsibly

At 3jili, we believe that gaming should always be a source of entertainment β€” never stress, never hardship. We take our responsibility to Filipino players seriously, and we've built real tools to help you stay in control of your gaming experience every step of the way.

Gambling is addictive. Know when to stop.
21+
Age Requirement

In accordance with PAGCOR regulations, the 3jili platform is strictly for players aged 21 years and above. We enforce this rule without exception β€” for your protection and the protection of minors across the Philippines.


How 3jili Keeps You Protected

Six pillars of responsible gaming that every 3jili player can rely on β€” from Manila to Davao and everywhere in between.

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Strict 21+ Age Verification
Every new 3jili account goes through a mandatory age verification process. We require valid Philippine government-issued ID to confirm that all players are at least 21 years old before they can deposit or play.
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Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your 3jili account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before it applies.
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Session Time Reminders
3jili can send you in-session alerts after a set amount of time β€” 30 minutes, 1 hour, or a custom duration you choose. It's a simple nudge to step back, take a breath, and decide if you want to keep playing.
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Self-Exclusion Tools
If you feel you need a break, 3jili's self-exclusion feature lets you temporarily or permanently block access to your account. Options range from a 24-hour cooling-off period to a permanent lifetime exclusion.
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Reality Check Dashboard
Your 3jili account dashboard shows a clear summary of your gaming activity β€” total time played, net win/loss over any period, and deposit history. Transparency helps you make informed decisions about your play.
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24/7 Support Access
Our responsible gaming support team is available around the clock. Whether you want to set a limit, request a self-exclusion, or just talk to someone about your gaming habits, we're here β€” no judgment, just help.

What Is Responsible Gaming?

Responsible gaming means enjoying casino games, slots, bingo, and other forms of gambling as a form of entertainment β€” while keeping it within limits that work for your lifestyle and budget. It's about staying in control, not letting the game control you.

For most players, gambling is a fun pastime β€” a way to unwind after a long day at the office in Makati, or to enjoy some excitement on a weekend in Cebu. But for some people, gambling can become a problem. The good news is that problem gambling is recognized, treatable, and preventable β€” especially when you have the right tools and information.

3jili is committed to making sure that every player on our platform has access to those tools and information. We work within the PAGCOR regulatory framework to ensure our platform meets the highest standards of player protection in the Philippines.

Remember: Gambling should never be used as a way to earn income, recover financial losses, or escape personal problems. If you find yourself gambling for these reasons, please reach out to our support team or a professional counselor.

Tips for Staying in Control

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Set a Budget Before You Play
Decide how much you can comfortably afford to lose before you start. Treat it like entertainment spending β€” once it's gone, the session is over. Never chase losses with money you can't afford.
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Set a Time Limit
It's easy to lose track of time when you're playing. Use 3jili's session reminder feature or simply set an alarm on your phone. Taking regular breaks keeps the experience fresh and enjoyable.
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Never Play Under the Influence
Alcohol and stress impair judgment. Avoid making gambling decisions when you're emotionally charged, tired, or under the influence of substances. Clear-headed play is always smarter play.
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Understand the Odds
All casino games β€” slots, bingo, live tables β€” are designed with a house edge. There is no guaranteed winning strategy. Play for fun, not for profit, and you'll always come out ahead in terms of enjoyment.
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Take Breaks Regularly
Step away from the screen, grab a snack, talk to family or friends. Keeping gaming as one part of a balanced life β€” not the center of it β€” is the hallmark of a healthy player.

Signs of Problem Gambling

Problem gambling can affect anyone β€” regardless of age, income, or background. Recognizing the warning signs early is the first step toward getting help. If any of the following sound familiar, it may be time to take a step back.

If You Recognize These Signs

Please contact our responsible gaming support team immediately, or reach out to a professional counseling service. You are not alone, and help is available.

  • Contact 3jili support to activate self-exclusion
  • Talk to a trusted family member or friend
  • Seek professional counseling or therapy
  • Contact PAGCOR's responsible gaming hotline
Spending more money on gambling than you originally planned or can afford
Chasing losses β€” continuing to play in an attempt to win back money you've lost
Lying to family members or friends about how much time or money you spend gambling
Feeling restless, irritable, or anxious when you try to cut down or stop gambling
Neglecting work, school, family, or personal responsibilities because of gambling
Borrowing money, selling possessions, or taking loans to fund gambling activity
Using gambling as a way to escape problems, stress, depression, or loneliness
Feeling unable to stop gambling even when you want to, or after promising yourself you would
Gambling with money meant for rent, bills, food, or other essential expenses
Thinking about gambling constantly β€” planning the next session, reliving past wins

Ask Yourself These Questions

Honest answers to these questions can help you understand your relationship with gambling. If you answer "yes" to three or more, we strongly encourage you to use our self-exclusion tools or seek professional support.

01
Have you ever gambled with money that was set aside for essential expenses like rent, food, or bills?
02
Do you find yourself thinking about gambling frequently throughout the day, even when you're doing other things?
03
Have you ever tried to win back money you lost by gambling more β€” and ended up losing even more?
04
Have you hidden your gambling activity or the amount you've spent from family members or close friends?
05
Has gambling ever caused conflict in your relationships, affected your work performance, or led to financial difficulties?
06
Do you feel a strong urge to gamble when you're stressed, bored, sad, or going through a difficult time?
07
Have you ever borrowed money from friends, family, or financial institutions specifically to fund gambling?
08
Have you tried to stop or reduce your gambling but found it difficult or impossible to follow through?
This self-assessment is not a clinical diagnosis. It is intended as a personal reflection tool only. If your answers concern you, please contact our support team or a qualified mental health professional. Seeking help is a sign of strength, not weakness.

Your Responsible Gaming Toolkit

All of these tools are available directly from your 3jili account settings β€” free of charge, no questions asked, and effective immediately.

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Deposit Limits
Cap how much you can deposit per day, week, or month. Reductions apply instantly; increases require a 7-day waiting period to prevent impulsive decisions.
Instant Effect
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Cooling-Off Period
Take a short break from 3jili β€” 24 hours, 48 hours, or up to 30 days. Your account is temporarily suspended and you cannot log in during this period.
24h – 30 Days
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Self-Exclusion
Permanently or semi-permanently block your 3jili account. Minimum exclusion period is 6 months. During exclusion, you will not receive any marketing communications.
6 Months – Lifetime
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Activity History
View a full breakdown of your gaming sessions, deposits, withdrawals, and net results over any time period. Knowledge is the foundation of responsible play.
Full Transparency
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Session Alerts
Receive pop-up reminders at intervals you choose β€” every 30, 60, or 90 minutes β€” showing how long you've been playing and your net result for the session.
Customizable
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Loss Limits
Set a maximum amount you're willing to lose in a single session, day, or week. Once the limit is reached, your session ends automatically β€” no override possible.
Auto-Enforced
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Marketing Opt-Out
Opt out of all promotional emails, SMS, and push notifications at any time. You can manage your communication preferences from your account settings page.
Immediate
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Support Chat
Our responsible gaming support agents are available 24/7 via live chat. They can help you activate any of these tools or simply provide a listening ear if you need one.
24/7 Available

21+
Strict Age Requirement

In accordance with PAGCOR regulations, the 3jili platform is strictly for players aged 21 years and above. We enforce this rule without exception β€” for your protection and the protection of minors across the Philippines.


PAGCOR Compliance & Our Obligations

3jili operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated platform, we are legally required to implement and maintain a comprehensive responsible gaming program that meets PAGCOR's standards for player protection.

Our responsible gaming obligations under PAGCOR regulations include: maintaining a self-exclusion register, enforcing the 21+ age restriction, providing player activity reports on request, training our support staff in responsible gaming practices, and displaying responsible gaming information prominently across the platform.

We take these obligations seriously β€” not just because they are required by law, but because we genuinely care about the wellbeing of every player in our community, from Quezon City to Davao, from Cebu to Iloilo.

Gambling is addictive. Know when to stop.

Key Responsible Gaming Facts

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All 3jili players must be 21 years of age or older to register and play, per PAGCOR regulations.
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Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
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Deposit limit reductions take effect immediately. Increases require a mandatory 7-day cooling-off period.
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Players on the self-exclusion list are automatically removed from all 3jili marketing communications.
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3jili support staff receive regular responsible gaming training to identify and assist at-risk players.
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Accounts suspected of belonging to minors are immediately suspended pending identity verification.

Play Responsibly

Enjoy 3jili β€” On Your Terms

Gaming at 3jili should always feel like fun, not pressure. Use our tools, know your limits, and play the way that works for you. When you're ready to explore our games, we'll be here.

21+ only Β· PAGCOR regulated Β· Gambling is addictive β€” know when to stop.